Warranty Information

Guarantee

It is generally accepted that all furniture sold in New Zealand to consumers must be guaranteed under the Consumer Guarantees Act. This covers against faulty workmanship and materials it also covers you if the product is not fit for the purpose it was intended. Fair wear and tear, evidence of mistreatment or items purchased for business use will not be covered under the Act.


Lounge Suite Warranty
Frame & Foam 5 Years
  • This includes all timber and steel framing and all foam used in the back, arm and seat cushioning. If any defective materials are found or there is evidence of poor workmanship and it affects the performance of the item then the supplier will repair or replace the parts necessary to rectify the problem.
  • Some flattening or loss of resiliency will occur as a result of normal use and aging. Foams will soften 10-20% in the first six months of use. This is called 'settling' and is a normal process of foam. This is not covered under the warranty as it is not considered a defect. Cushion materials conform to the shape of the user and is not considered to be a manufacturing defect. Proper maintenance, including frequent seat cushion rotation, will promote even wear and longer life for your lounge suite.

Fabric 1 Year
  • Upholstery fabrics are under warranty for 1 year against manufacturing defects such as seam slippage, fraying and dye transfers. This warranty does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with consumer applied soil repellent.

Leather 3 years
  • Upholstery leathers are under warranty for 3 years against manufacturing defects. It is a natural occurrence for leather fabrics to stretch into comfort creases and therefore is not covered under warranty.


Outdoor Furniture Warranty
3 Years
  • All of our outdoor furniture comes with a manufacturers warranty of three years on the timber, aluminium framing and wicker.
  • Fabric, textilene and foam comes with a warranty of one year. Each piece of outdoor furniture contains warranty terms and conditions and care and maintenance instructions.
  • Please read the warranty terms and conditions and care instructions carefully. Failure to follow the care instructions correctly when maintaining your product could result in premature aging or product failure and may void the manufacturers warranty.


Metal Warranty
1 Year
  • Metal furniture is under a 1 year warranty that covers against defective material and poor workmanship.

Mattress Warranty
3 - 10 Years
  • The warranty covering all components and covers defects in materials and manufacturing.
  • The warranty does not cover claims associated with normal wear and tear, customer misuse and issues with firmness or comfort.
  • Please choose your mattress carefully. Once a mattress has been used, it cannot be returned and/or refunded.
  • Mattresses will conform to your body and body impressions are likely to occur. This is expected and is not considered a defect with the mattress. There is a wear in period, where we suggest that you would normally need a month to get used to your new mattress. It may start to feel uncomfortable, especially as it gets to work to support your spine.

Mattresses covered by our 3-year warranty are:

  • Bahamas 

Mattresses covered by our 5 year warranty are:

  • Caribbean
  • Majorca
  • Seychelles
  • Grenada

Mattresses covered by our 10-year warranty are:

  • Dunstan
  • Ohau
  • Prestige 
  • Prestige Nature
  • Matheson


Barstools & Dining Chairs Warranty
1 Year
  • Gas lifts and/or the framing on chairs carry a 1 year warranty against manufacturing defects. Normal wear and tear, breakage due to improper use or lack of care is not covered under warranty.
  • The upholstery on chairs is covered by a 1 year warranty against manufacturing defects. This warranty does not cover wearing, wrinkling, fading, pilling, colour transfer or upholstery that has been treated with consumer applied soil repellent


Glass Warranty
1 Year
  • Glass components are under a 1 year warranty manufacturing defects. Small air bubbles, slight scratching and subtle surface waviness can occur naturally and not considered a defect.

Wood & MDF Warranty
1 Year
  • Timber furniture is under a 1 year warranty covers against defective material and poor workmanship.
  • Timber products, being a natural material, are subject to change and movement. Normal wear and tear, changes to the appearance of the item due to normal expansion and contraction of timber as it reacts to climatic changes in its environment, improper care and damage from sunlight and excessive temperatures are not circumstances covered under warranty.
  • Natural variations in colour, knots, stress marks, are not considered defects of workmanship and materials and therefore not covered under warranty. Furniture made from recycled wood may have insect markings and/or nail holes and is not considered a warranty claim, but is considered a feature of these products.
  • MDF furniture does not react well with moisture. Keep your MDF furniture in a dry room and wipe spills up immediately.


Specific Product Warranty
5 Years: Byron, Rainbow, Cube, Hip-Hop, Alpine-Deluxe Range
  • These particular products are under a 5 year warranty that covers against defective materials and workmanship.
  • Timber products, being a natural material, are subject to change and movement. Normal wear and tear, changes to the appearance of the item due to normal expansion and contraction of timber as it reacts to climatic changes in its environment, improper care and damage from sunlight and excessive temperatures are not circumstances covered under warranty.
  • Natural variations in colour, knots and stress marks are not considered defects of workmanship and materials and therefore not covered under warranty.
  • MDF furniture does not react well with moisture. Keep your MDF furniture in a dry room and wipe spills up immediately.


Mechanical Warranty
1 Year
  • Mechanical components include drawer and door slides, lighting, locks and door hinges. These components carry a 1 year warranty against manufacturing defects.
  • Normal wear and tear, breakage due to improper use or lack of care is not covered under warranty.