Customer Care

Care Instructions

You’ve created a space you love — now here’s how to keep it looking its best. With a little care and maintenance, your furniture will stay in great condition for years to come.

Why care matters

Our furniture is designed for everyday living, but all materials change over time. Regular care helps maintain appearance, extend lifespan, and protect your investment.

Outdoor furniture care

Outdoor furniture is built to withstand the elements, but protection from harsh sun, moisture and debris will help keep it looking its best.

Everyday care

  • Store cushions indoors or in a cushion box when not in use
  • Use furniture covers to protect from sun and weather
  • Clean regularly to prevent buildup of dirt and debris

Material care guide

PE Wicker

Best suited to outdoor areas with some protection from prolonged sun exposure.
  • Use shade (umbrellas or covers) to reduce UV exposure
  • Clean with mild soap, water and a soft brush
  • Avoid pressure washers

Teak

Teak will naturally age to a silver-grey over time — this is normal.
  • Clean with mild soap and water
  • Use protectors to maintain original colour if desired
  • Allow to air dry fully after cleaning

Resin

  • Keep out of prolonged direct sunlight where possible
  • Clean with mild soap and water
  • Use a soft brush to remove dirt buildup

Aluminium

  • Low maintenance and suitable for outdoor use
  • Clean with mild soap and water
  • Avoid pressure washing

Engineered Stone / GRC

  • Wipe spills immediately to prevent staining
  • Use a damp cloth for regular cleaning
  • Avoid harsh or acidic cleaners

Hardwood

Timber is a natural material and may expand, contract or develop small surface cracks — this is normal.
  • Clean with mild soap and water
  • Oil periodically to maintain condition
  • Re-tighten hardware as needed over time

Seasonal care

If possible, store outdoor furniture in a sheltered area during winter months.
  • Move furniture into a garage or covered space if available
  • Store cushions indoors
  • Use breathable covers to prevent moisture buildup

Designed for real living

Natural changes in materials are part of everyday use and add character over time. With the right care, your furniture will continue to perform and look great.

Care FAQs

How often should I clean my outdoor furniture?

We recommend regular light cleaning and a deeper clean every few months depending on use.

Can I use a pressure washer?

No — pressure washers can damage surfaces. Use a hose, mild soap and a soft brush instead.

Is it normal for timber to change over time?

Yes — timber naturally expands, contracts and changes colour over time. This is not a fault.

How do I protect my furniture from the sun?

Use covers, shade or store furniture when not in use to reduce exposure.

Need help?

If you have any questions about your delivery, our team is here to help.

Create a home you love, with confidence

We’ll take care of the logistics — you focus on the feel.
Back to Top